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先日アメリカンイーグルというブランドの公式ホームページにて、商品を注文したのですが、翌日に下記のようなメールが送られてきました。 Dear AE Shopper, Thank you for contacting AE! To enhance security to our customers we have instituted several new checks on orders to ensure the order is not being placed fraudulently. Your order was pulled for this verification process. Therefore your order was not allowed to process further. If you would like for us to again attempt to receive the authorization necessary to process the order please send a fax of your most recent billing statement, showing the last four digits of your credit card number as well as your address, along with your drivers license/state id to 724-779-7891, please include your order number. If you do not have access to a fax machine, please email/scan the requested documents as an attachment and send to customerservice@ae.com. If you have any further questions please call 1-866-338-2389 (24 hours a day, 7 days a week) and we would be happy to assist you. Thanks for being a part of the American Eagle brand! さっぱりわからないのですが、要は受け付けられなかったということでしょうか?


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前半部:「成りすましみたいな注文を排除するため、いくつかチェック項目がありますが、あなたの注文はそのチェック項目に引っかかっているので、注文は宙ぶらりんの状態」といってます。 もし注文を確定してほしいなら、クレジット番号の下4ケタが記してある一番新しい発注表や○○や△△をファックスで次の番号に送るか、~するか、さもなくば~してください。と言っています。(すみません。全部訳すのは翻訳会社の仕事かと思いますので。) というわけで、あなたの注文は「宙ぶらりんの状態」です。現時点では「受け付けてもらえてない」ということです。



なるほど、なんとなくわかりました。 一旦注文をキャンセルすることにします。 ありがとうございました。


  • 翻訳お願い致します。

    いつもお世話になっております。下記の文章を翻訳お願い致しますm(__)m This email is to update you on the status of your HealthPost order. So sorry but the Trilogy Everything Balm 95ml that you have on back order as part of your order is still currently out of stock and we do not have an ETA from our supplier. We have unfortunately had to cancel this product from your order. Can you please advise by return email if you are happy for s to dispatch the balance of your order -we will of course still honour our special and send you the Gift with Purchase Instant Radiance Collection. Looking forward to hearing back from you -however if we do not hear back from you by 1 April 2014 we will have to cancel your order.

  • 翻訳して下さい。

    海外通販をして発送が遅れているので理由について問い合わせました。 返信がきました。いまいち内容が理解できないので日本語に訳して下さい。 I understand that you have requested an order status update. I have reviewed your order and see that your order has not yet completed the shipping process. Please review your original order confirmation that was emailed to you. Located in the top right corner of the order confirmation email you will find an estimated order shipping date. This date represents the date we expect your order to complete the shipping process. If the estimated shipping date found on your order confirmation has passed, the item(s) on your order may be on backorder. Occasionally due to unexpected delays it may not be possible to meet the tentative shipping date originally provided to you. I am currently working to provide you a revised delivery estimate. Once I obtain a delivery estimate I will email you this information. Please know, your item(s) have been reserved for you and are on order with the manufacturer. We are doing everything possible to fulfill your order as soon as possible. If you would like to discuss other possibilities for fulfilling your order, please respond to this email or call and a Customer Service Representative will gladly assist you. Thank you for your patience. We regret any inconvenience this may have caused you.

  • イギリスからの英文メールの翻訳をお願いします

    イギリスから商品を購入しようとして英文で困っています よろしくお願いします。 長くなりますが順を追って状況も書きます (1)イギリスのある会社の品をネットで注文して同時にpaypalで支払いました    (2)翌日このようなメールが届きました  (同メールにPROFORMA INVOICE という伝票がPDFで添付されていました) Thank you for placing your order with Bits from Bytes. Please find attached a pro forma invoice for the goods required. PLEASE NOTE THAT I HAVE ADDED THE SHIPPING COST OF £160.33. IF YOU ARE COLLECTING THIS ORDER PLEASE LET ME KNOW AS SOON AS POSSIBLE AND I WILL CHANGE IT. Please ensure payment is made for the goods as soon as possible. Once we have received your payment, your order will be processed and an email will be sent, confirming your updated order status. We kindly ask that payment is made for the total amount, and that you quote your BFB order number (starting with 20000) using one of the following methods: PayPal =  ****@*****.com Bank: 会社の口座の情報 Once we have received payment our sales team will contact you with regards to the shipping information. (3) なんとなく送料分の支払いが抜けてた? 自分で判断して  paypalでさらに160.33ポンド支払いました (4)すると翌日このようなメールが来ました  (同時に前と同じPDFが添付されていました) Thank you for your order, please find attached confirmation of your purchase order as receipt of payment for goods required. If you have any further enquiries please do not hesitate to contact us on the details below. 以上の状況です (2)と(4)の英文の翻訳お願いします。

  • 翻訳をお願いします。

    こんにちは。 某翻訳サイトで翻訳したのですが、細かいところがよく分からない文章になりました。 わかりやすく翻訳して頂ける方いらっしゃいましたら、翻訳おねがいします。 Thank you for your email. In regards to your order, we are still within the 14 day time frame for the backorder. Since the order was finalized and submitted for processing on October 26, the manufacturer has given us an approximate delivery date of November 15th for stock. As noted previously, there is an approximate turn around of 48 hours to process this into inventory to then fulfill back orders. I will not have an exact ship date or delivery date until stock has been processed into inventory. Please note you will receive a shipping confirmation email once your order has shipped. Additionally, you can track your order on our website using the order number ○○○○○. If you have any further questions, please feel free to email again. Regards,

  • 翻訳してください

    前回からの続きです。 海外サイトでの買い物の商品が届かなくやり取りをしております 翻訳してください 結局クレジットで切った金額を戻すということ? Hello Rui, Thanks for getting in touch, and I’m sorry to hear you’ve not received your order. After checking your order and confirming that you’ve not received it, I have processed an immediate refund for you. Depending on your card issuer, the money can take up to 10 working days to reflect in your account. I hope this helps, but please get back in touch if you have any further questions. All the best, Shauna

  • 翻訳お願いします。

    If your looking for other authorized dealers in your area, please let me know where you live. I have asked the会社名 customer service manager to contact you imediately to resolve this order issue. Please let me know if they don't contact you or if you have other questions.

  • 和訳と返信で困っています

    海外のサイトで注文したのですが、カードの支払は済んでいるのに商品が届かないため問い合わせをしたところ、再送か返金でどうしますか?という様なメールが来たので、再送をお願いしたつもりなのですが次の様な返事が返ってきました。 We have previously sent your order as you requested. Could you please advise if you have since received it or not as we are trying to establish if you still need further assistance regarding your order. Please advise accordingly. 上記の訳と、こちらとしては商品が欲しいのでキャンセルはしたくないのですが、どんな文章にしたらいいのでしょうか?

  • 翻訳してもらえませんか

    We have sent you many emails previously discussing the situation in regards to your order. Your order was left abandoned by UPS because you was away from your shipping address for 3 months. Our company had to pay the cost of £137.00 to have this returned otherwise this would have been a loss to us by your absence. As your product refund total only comes up to £116.00, you will not be receiving this refund as this is covering the cost of the return of the order (£137.00) and our company has paid the remaining £21.00 outstanding. NO REFUND will be issued.

  • 英語が得意な方、翻訳と対応方法を教えてください。

    海外通販サイト(ベルスタッフ)の商品購入時にカード決済を利用したところ、次のようなメールが送られてきました。 翻訳サイトを利用してもよくわかりませんし解答期限もあるようです。どなたか翻訳と対応方法を教えてください。よろしくお願いします。 Thank you for placing an order on Belstaff. Our main concern is to process every order in a timely manner, and to provide to our Customers the best possible service. As you know, your order has been placed on our online store, without any possibility for the cardholder to sign the receipt of the payment. For this reason, we need some more information to protect your security and to make sure that the order processing goes as smoothly as possible. To help us processing your order, we kindly ask you to scan a copy of the following documentation, and to send it to the address payme***@zerogrey.com (please remember to quote your order code when sending) 1) A copy of Card holders Drivers license or National Identity Card or Passport and 2) Credit Card colour scan showing at least 4 digits and the card holder name. Please feel free to black-out any other non-relevant information. Once the required documents have been received, we will continue the processing of your order. We also assure you that these documents will be destroyed once we have processed your order. If we do not receive any documentation within 5 working days from the date of this request, your order will not be processed by our online store, and you will be immediately refunded for the total order amount. If you have any questions regarding this request please do not hesitate to contact our Customer Care team Thank you in advance for your kind cooperation. Richard, Payment Department Belstaff Online Store

  • 翻訳お願い致します。

    翻訳お願い致します。 thank you for your email and for sending a new order through. Please accept our apology for the damaged product you have received, would you be able to send us an image of it for our record. Could you please clarify if you would prefer to collect the order from our warehouse or prefer to use DHL Air, in this case I will add the shipping cost to your invoice. Please let me know if you have any further question too.