• ベストアンサー
  • 暇なときにでも


Unfortunately, we are unable to ship your order due to a problem with the credit card information you submitted with your order. Please take a moment to review the information below to verify if the billing information we have for you is correct: Paid with a Visa ending with the last four digits of 2009 that expires 11/14 We need you to call our Customer Service Department at 1-111-111-1111 as soon as possible so that we can make the corrections needed to get your order on its way! Please have a recent credit card billing statement and the telephone number on the back of the card for the Issuing Bank. We apologize for the inconvenience, and we are ready to help you as soon as you call us! Thanks! アメリカのネットショップで買い物したのですが、上のメールが送られてきました。 注文時に入力したクレジット情報に問題があるので 電話で正確な住所と引き落とし銀行の電話番号を教えてくれということでしょうか?


  • 回答数2
  • 閲覧数87
  • ありがとう数2


  • ベストアンサー
  • 回答No.2
  • rolens
  • ベストアンサー率100% (1/1)

だいたいそのような理解であっているとおもいます 相手側に送ったカード情報が間違っています 修正したいのですぐにでも電話をしてほしいです 最近のクレジットカードの請求書と、カードの裏に記載されている銀行の電話番号を用意してください 迷惑をかけてしまい申し訳ありません 電話をしてくれればすぐにでもサポートします たぶんこんな感じです



ありがとうございます。 結局電話して相手にオーダーナンバーを知らせたら メールが来て、再度住所を入力しました。 多分大丈夫と思います。


  • 海外サイトで買い物した場合のカード払いについて

    海外のサイト(http://www.the-house.com/)で買い物をしたところ、 下記の内容のメールが届きました。 カード会社に問い合わせてみましたが、 上記のサイトへ私のクレジットカードが有効であるとの返事を出しているとのことでした。 ということは、私の入力したカード情報は間違ってないということだと思うのですが、 このメールはどういう意味なのでしょうか? ちなみに購入金額は3万円弱ほどです。 Unfortunately, we are unable to ship your order due to a problem with the credit card information you submitted with your order. Please take a moment to review the information below to verify if the billing information we have for you is correct: ********(名前) ****************************** ******** ***-*****(住所と郵便番号) Paid with a Mastercard ending with the last four digits of **** that expires **/** We need you to call our Customer Service Department at 1-866-243-6932 as soon as possible so that we can make the corrections needed to get your order on its way! Our business hours are Monday thru Thursday 8AM to 8PM, Friday 8AM to 7PM, Saturday 9AM to 5PM, and Sunday 11AM to 5PM. Please have a recent credit card billing statement and the telephone number on the back of the card for the Issuing Bank. We apologize for the inconvenience, and we are ready to help you as soon as you call us! Thanks!

  • どなたか日本語への翻訳をお願い致します。

    先日、外国のショップで買い物をしたのですが、なかなか発送して頂けなく、「発送はいつになりますか?」と質問したところ以下の回答がありました。翻訳機に掛けたのですが、限界でして、、、どなたか長文で申し訳ありませんが、宜しくお願い致します。 Please look at the copy of your order confirmation e-mail you received from The House and verify the information you submitted. We value your business and hope that you can resolve the issue by taking the following steps: 1.Verify that the billing address on your credit card statement matches the billing address you supplied us on your order. 2.Verify that the credit card number, expiration date, and security code were all entered correctly. 3.Call our Customer Service Department at 1-866-243-6932 as soon as possible and ask for the Order Validations Department so we can get your order on its way! YOUR ORDER HAS NOT YET BEEN CANCELLED. WE WILL CONTINUE TO HOLD YOUR ORDER FOR 7 DAYS FROM THE DATE OF THIS MESSAGE. AFTER THAT TIME YOUR ORDER WILL BE AUTOMATICALLY CANCELLED IF WE DO NOT HEAR FROM YOU.

  • 翻訳お願いしますっ!!

    海外からの購入時のカード支払いが完了しません・・・。 支払いができる唯一の方法はなんと書いてあるのでしょうか? 何をすべきかよくわかりません・・。お願いいたします。。 the only way we are able to process the charge is by having the customer call the credit card company for the card used on the order and notifying them that you are having a purchase by xxxxxshop shipped to the shipping address that you have provided. They will note that address on file and then we will be able to proceed with the final billing of the order.Once this has been done, please let us know (via email is fine) so we can authorize and ship the order.

その他の回答 (1)

  • 回答No.1
  • SPS700
  • ベストアンサー率46% (14775/31468)




ありがとうございます。 結局電話して相手にオーダーナンバーを知らせたら メールが来て、再度住所を入力しました。 多分大丈夫と思います。


  • 翻訳お願いします

    日本語にわかりやすく訳してほしいです。 翻訳サイト使っても意味がイマイチわかりません。 We are writing for your order information. We received the package you returned. Please contact us for replacement order with the transaction ID once you pay your balance. We will order another order for you once confirmed. If there is anything else we can do for you, please feel free to contact us!

  • 海外のネットショッピングについて教えてください。

    こんばんは。 先日、海外のネットショッピングで服を購入しようと思ったのですが、生憎自分のクレジットカードが使えなかったため友人に頼んでカードを切ってもらいました。その際、送付先の名前や住所は友人のではなく自分のものを記入したのですが、後ほど以下のようなメールが届きました。 -------- We are sorry to report that we are having problems processing your order with the information that you provided for your credit card. Please verify your credit card information, shipping and billing addresses, and identification. Please email or fax us a copy of your identification and credit card. We MUST see your credit card and identification to verify your order. Once we receive this information from you, we will ship you out your package the same day. -------- 私のしがない英語力で訳すと、名義を確認したいからカード情報を送ってくれと言っていると思うのですが、合っていますか? ならば、メールでカード情報を送るのは危険だと思うので、どうすれば良いか困っています。 また、友人のカードはもう決済されているそうです。 メールの細かい訳なども合わせて、回答の方どなたかお願いします。

  • アメリカ通販サイトでクレジット決済したのですが…

    アメリカの通販サイトで買物をしたのですが 数分後に下記内容でメールがきました。 -------------------------------------------- Your order ***** has been placed on hold. The billing address you provided does not match the address with your credit card company OR our automated verification system cannot verify the billing address. Please reply to this email with the billing address exactly as it appears on your statement. If this card is an international card, we will manually verify the billing information and contact you if we need further information -------------------------------------------- billing address を教えてくれと言われているのですが 入力した住所はそもそもクレジットカード会社に もともと届けてあるものと同じだし クレジットカード会社に確認したところ、ショップ側からは 住所情報までは見えないハズだと言われました。 どうしたら良いのか困っています。 どなたか詳しい方、教えてくださいm(_ _)m よろしくお願いいたします。

  • 翻訳お願いします。中盤の辺りがよく分かりません。

    翻訳お願いします。中盤の辺りがよく分かりません。 I understand your concern about returning item back to the seller. Please return the item to seller and write back to us with the associated return shipping charges and other postage if any. We'll refund the full return shipping charges. Please visit the following link to provide the information we requested: http://www.amazon.com/rsvp-mi?c=htetfhcx3450286282&q=o2r We're required to process all refunds to the original payment method used for the order. If your account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit card. If you don't have an account with the bank anymore, they should issue you a refund check. We always appreciate customer inputs on how we can improve our store, and I've passed your message along to appropriate department to minimize the chances of anything like this occurring again.

  • 海外で買い物をした際に下記が返信されました

    こんにちは。海外で買い物をした際に下記が返信されました。なんとなくの意味はわかるのですが確証がもてないのでご質問させてください。お手数ですがなるべく詳細にご回答願います。よろしくお願いいたします。 Thank you for your recent order number *******. For your security, we ask that you confirm ownership of your credit card by obtaining the approval code received for this transaction. Please call the bank associated with the credit card used on this order for this information. Reply to this email with the approval code to verify ownership of the account. Upon verification, your order will be processed. If this information is not available, we can accept a copy of your credit card statement showing the cardholders name, billing address and account number. Also, we can accept a copy of the front and back of your signed credit card and a piece of photo ID such as a driver&#82**;s license or passport. You can send this either by fax or as a .jpg attachment in reply to this email. Our fax number is 001(253) 891-****. If you are unable to reach us via email, please contact us via telephone at 001 (253) 891-****.. To avoid delays in your order and possible cancellation, please reply by June 1, 2011. I apologize for any inconvenience and look forward to your response. Best regards,

  • 翻訳お願いします!

    先日海外のサイトで商品をカードで購入しましたが、以下のメッセージがショップ側からありました。 自分なりに翻訳してみたのですが、海外からのカード支払の正当性を確認する為に、わずかな金額でオーソリーをおこないました。請求の確認をカード会社に行って、結果を教えて下さいといった事の内容で宜しいのでしょうか? 私の乏しい英語力では限界で、どなたか翻訳頂けないでしょうか? As we are not always able to verify international billing address ,for security purposes we have charged a small fee to your credit card. The charge should show as ETERNALSNOW OR ETERNAL SPORTS. Please contact your credit card company and verify this charge. Email us the amount ( your currency will be okay) . Once you have verified this we will process and ship your order as requested. Feel free to contact us with any question via email or call us at +1 775-358 9659 during our office hours 10 am to 5 pm USA pacific time zone. .

  • 海外通販で困っております

    海外通販をしています。 この様なメールが来ましたがよく分かりません。 どなたか英語が得意な方ご教授ください。 私は相手側にどの様な対応をすれば良いのでしょうか? Thank you for taking the time to contact us. We apologize for the delayed response. In regards to your inquiry we do need you to contact us to verify this order. We will need you to provide the billing and shipping information pertaining to this order along with the last four digits of the credit card used and the cardholder name. Also for this order to be approved we will need you to send in a copy of the credit card used with the last four digits and cardholder name visible. This can be faxed or emailed to us. Please be sure to include your order number.

  • 長文になりますが翻訳をお願いいたします。

    海外サイトにてネットショッピングをしたのですが、後日下記内容のメールが数度にわたり配信せれて参りました。 そこで、翻訳ソフトを使用したのですが、いまいち解りません。 どなたかお手数をお掛けいたしますが翻訳をお願いいたします。 Note: Your order will not ship until you respond to this email. Credit Card Verification: ×××× has charged a small amount to the credit card you provided (between $0.00-$5.00). *****PLEASE READ THE FOLLOWING STEPS AND DIRECTIONS CAREFULLY***** 1. Contact the bank associated with the credit card you used for the order or check your online statement to see your recent account activity. The small credit card verification amount we charged will be a separate transaction from your order. 2. Contact ×××× at our toll free number ********* or ********** to confirm the amount we charged. You can also email us at info@××××. Please include your name, order number, and exact charge amount. Once the amount is confirmed, we will deduct the amount from your order and we will proceed with processing and shipping your order. Our online ordering system is very secure and ensures that no one can tap into your transmission and use your credit information. However, this does not stop people from entering false information. The Credit Card Verification is a procedure to confirm that the order has been made by the authorized cardholder. This is an extra security measure we require to protect you, the cardholder, and ×××× from credit card fraud. We realize that this will take a little more time but the protection it offers outweighs the inconvenience. Credit Card Verification is issued to all new customers and will not be required for future orders. (* Previous customers using a shipping address and/or card number different to the one we have on file will be asked to complete another Credit Card Verification). We appreciate your support as we strive to maintain a secure online ordering system for our customers. Thank you for shopping. By placing this order, you agree to the terms and conditions found below. There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. ×××× strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. If any international order is refused upon delivery for any reason, all customs & duty charges will be billed to you by ××××. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not. ×××× will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment. (Please note: Orders that have already been shipped cannot be canceled.) Sincerely,

  • 翻訳をお願いします

    イギリスのオンラインショッピングでクレジットカードで買い物したのですが、 メールが届きました。 どなた様か翻訳お願いできないでしょうか。 In regards to your enquiry, please accept our apologies as we are unable to internally modify/update an order once it has been placed via our online store due to security reasons. We appreciate that this may be disappointing for you and we apologise for any inconvenience this may have caused. You can either cancel the order and re order using the correct billing information. Rest assured no funds have not been debited from your account but reserved with your credit card provider to ensure that the funds are available. You should see the amount drop off into your available balance within the next 48 hours, should you choose to cancel. Or alternatively you can leave the order as it is. Once again, we apologise for any inconvenience caused. If we can be of any further assistance then please feel free to contact us on the details below. たぶん、決済が出来ないから、48時間以内にキャンセルかもう一度注文してくれ。 って言っているのでしょうか。 よろしくお願い致します。

  • ショップからのメッセージを翻訳してください。

    インターネットで商品を購入したところショップから以下のようなメッセージが来ました。注文が正しいかどうかの確認のように思えますが英語の翻訳をお願いできないでしょうか。 また、このメッセージに対する返答例がありましたらあわせてお願いします。 Thank you very much for the order! The charge for your order is ok, but since this is an international order we are always extra careful. Did you enter the correct billing address on file for you with Visa? We will be checking with your credit card bank today, but when we have the correct information it speeds up the process. This is for our records since you are a new customer due to the High amount of Fraud. Please reply soon so your order is not delayed. We hope you can appreciate that we are just being cautious.