Dear Sir or Madam,
I am having a problem with a suitcase I bought from you.
There are four casters, but one of them broke while I was
travelling, which caused me a lot of trouble.
I checked the caster and found that the plastic pin is
missing. Please refer to the photograph attached.
As you can see, a plastic pin is missing.
I would appreciate it if you could send me a new small caster
or a replacement for the missing pin as soon as possible.
Thank you in advance.