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海外ショッピングの返信の仕方

海外ショッピングサイトで鞄を購入しようと思って 下記のサイトで会員情報を入力しクレジットで決済しました。 購入日は3月15日です。 ーーーーーーーーーーーーー http://www.2013outletsflats.com/ ーーーーーーーーーーーーー 普通のショッピングサイトのように購入手続き後に すぐ下記のようなメールが届きました。 ーーーーーーーーーーーーー Dear yokota emi, Thanks for your order with order no. 15, we will arrange delivery as soon as possible and you will receive them at around 15-20 days. We will inform you by e-mail once the order has been sent out. Wish you have a pleasent shopping online on our website. And welcome you give any suggestions to us. Please kindly contact us by e-mail for any problem. Thanks & Regards, Customer Services Team 2013-03-15 shoeonlineflats ーーーーーーーーーーーーーーーーーーー 楽しみに待っていると... 22日に下記のようなメールが届きました。 内容は、私が購入した商品が売り切れたので 他の商品を選んで欲しいというものでした。 ーーーーーーーーーーーーーーーーーーー Dear Customer, We are regret to let you know that the bags you ordered is out of stock, and your order no. is 15 . <Catch(03-22-15-39-34).bmp> would you like to change any other style of product as exchange on our website : http://www.2013outletsflats.com We feel sorry to make this trouble for you and your understanding will be highly appreciated. Looking forward to your reply! Best Regards, Customer Service Team www.2013outletsflats.com 2013-03-22 shoeonlineflats ーーーーーーーーーーーーーーーーーー 他の商品は欲しくなかったので、 翻訳アプリで訳し下記のように返信しました。 ーーーーーーーーーーーーーーーーーー Dear Customer Service Team Thank you for your help. This time I quit the order. Until next time, thank you. Emi Yokota ーーーーーーーーーーーーーーーーー すると、下記のようなメールが届きましたが どのような内容なのか適当にしかわかりません。 もしどのような内容かわかる方がいらっしゃったら 私はどのような返信をすればいいのか教えてください。 ーーーーーーーーーーーーーーーーー Re: Dear Customer, your order is out of stock.would you like to change for other one? Dear Customer, Per our previous e-mail confirmation, we have refunded 95% of payment to your account. the rest 5% have to be charged by the bank. please understand for us. It usually takes 20 to 30 days for the money back to your account. Please pay attention to check! If you have any further questions, please don't hesitate to contact with us! Welcome to our website again! Best regards, Customer Service Team http://www.2013outletsflats.com ーーーーーーーーーーーーーーーーーー どうぞよろしくお願いします。

  • amyyo
  • お礼率100% (1/1)

みんなの回答

  • ddeana
  • ベストアンサー率74% (2976/4019)
回答No.1

最後のメールですが下記のような内容です。 お客様各位、 先の確認メールに基づき、あなたの口座に支払い金額の95％を払い戻しいたします。残り5％は銀行への手数料として頂戴します。ご理解をお願いいたします。 払い戻しには通常20日～30日かかります。チェックをお忘れなく。 もし何かご質問があれば遠慮なくお知らせください。またのご利用をお待ちしております。 よろしくお願いします。 カスタマーサービス係一同 ＿＿＿＿＿＿＿＿＿＿＿＿＿＿ といった感じになります。この内容で不服がなければなにもせずクレジットカードの口座に支払い金額の95％が振り込まれるのをまつだけで宜しいです。 購入時にそういったキャンセルに関しての条件が相手方からまったく提示されていなかったのに（自分が見ていませんでしたではダメですが）勝手に相手が100％払い戻ししないのは納得できない、もしくは商品の在庫不足は相手のミスなのに払い戻しの手数料をこちら側に負担させるのはおかしいと思われるならばその旨を説明して、100％払い戻して欲しいと申し出ることとなります。

amyyo
質問者

お礼

そうなんですね... 翻訳アプリで訳しても全然違う内容でした。 ありがとうございます。 確かに向こうのミスなのに、なぜこちらが5％取られるのか おかしいですね。 その旨を伝えてみます。 とても勉強になりました。 素早い対応と綿密な内容に感謝します。

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