• 締切済み
  • 困ってます

英語の翻訳お願いします。

輸入ブルーレイを海外から購入したところ、違う商品が送られてきちゃいました。 ネットで例文を引用してなんとか【間違ったの送り返すから正しいの送って下さい】 というのを、海外の取引先にメールしたところ、以下の長文が送られてきて無料の翻訳を使ってみたのですが、ちんぷんかんぷんで。。。 長文ですが、どうか宜しくお願いします。 body We are happy to reimburse for return shipping up to $10.00 for international orders when the return is due to our error. For a return on box sets or where the return shipping is more than $6.00 due to item size or weight, please contact us for preauthorization and a receipt for the shipping will need to be emailed or faxed to us. Delivery confirmation, insurance, mailers and expedited shipping costs are not included as reimbursable items. Another option we offer are partial refunds in lieu of returning items that have minor case damage or scratches or we can send you a replacement case for single disc CD's or DVD. Please ask your customer service representative for this option if you are interested. **To expedite the return process, please cut your shipping label from the mailer your order arrived in and include it with the return form found at the link below. This will have much of the information we need to identify your order. Please be as detailed as possible below so we can ensure proper handling of your return. For defective or damaged items, we will ship you another brand new, item once we receive the defective/damaged one back at the warehouse (with RAF completed). Please note: Region errors are not considered defective. For incorrect items received due to packing or listing errors, we will ship you the correct item as soon as the incorrect item is received into our warehouse (with RAF completed) or completely refund your order if it is determined we are unable to obtain the correct item due to a listing or UPC error. For all other returns (dont want, region error, duplication) a refund minus S&H will be processed after we receive the item back in our warehouse (with RAF completed). Please explain the reason for the return. Return shipping will not be reimbursed. 以上です。 よろしくお願いします。。。

共感・応援の気持ちを伝えよう!

  • 回答数1
  • 閲覧数94
  • ありがとう数0

みんなの回答

  • 回答No.1

私たちのミスが原因である場合、私たちは国際注文の最大10ドルまで返金いたします。ボックスセットを戻す場合又は返還はアイテムの大きさや重量により6ドル以上となります。輸送する際の事前許可や領収書のために私どもにメールかファックスをして下さいますようお願いいたします。配送確認、保険またはメーラー、速達費用は返金システムには含まれていません。 私たちがもうひとつ提供しているシステムとしましては、CDやDVDが万が一ケースが破損していたり傷がある場合、その商品を送る代わりに部分的な払い戻しをいたします。もし興味がありましたらお客様センターの係員にお申し出ください。 帰りの輸送を円滑に行うために、下にあるリンク先で返品書とそれを含む注文到着日を確認し、あなたに届いたメーラーからラベルを外してください。 あなたの輸送の正しい取り扱いを確保したいので出来るだけ詳しく記載してください。 欠陥がある、またはダメージを負っているアイテムにつきましては、一度倉庫で保管し、また別の新しいものをお送りいたします。地域誤差については欠陥とはみなされないのでご注意ください。 収載や梱包が原因で間違ったアイテムが送られてきた場合は、私どもの倉庫にあなたに送った間違った商品が入った後すぐに正しい商品をお送りするかまたは、UPCのミスが原因で正しい商品を私たちが得られなかった場合によりすべての金額を返済いたします。 払い戻しを引いた他の返還の際は、(欲しくない場合、地域誤差、複製)私たちが商品を倉庫に入れた後にS&Hが行います。その返還理由を教えて下さい。 返還払い戻し費用はこちらでは受け持ちません。

共感・感謝の気持ちを伝えよう!

関連するQ&A

  • 誰か翻訳お願いします(>_<) こちらの英語を翻訳してもらえませんか?

    誰か翻訳お願いします(>_<) こちらの英語を翻訳してもらえませんか?? Dear Takahiro, Apologies for the item being defective. If your products get damaged within 50 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 40% (for countries in South America or Europe) or 30% (for all other countries) of the defective item(s) value, and also less than $40 (USD), please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided). After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed. TO: DealExtreme RE: ORDER # ______ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon HONG KONG PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements But if the product turns out to be defective after 50 days from shipments, please notice that the return shipping costs (both ways) will be the sole responsibility of you. We will still try to exchange your defective products for a brand new one where possible. VERY Important: please remember to include a note in your package indicating the following items: 1. Your order number, 2. sku numbers returned and quantity, and 3. a short description of the problem(s) of the defective unit. This note will help expediting the processing time for you. Thank you. If you have any questions on the return, please feel free to contact us again at anytime. Thank you for your patience and understanding. 回答お願いします(>_<)

  • 翻訳と対処法を教えて下さい お願いします

    海外のサッカーチームのオンラインショップでサッカーのユニフォームを買ったのですが 届いた商品が汚れていたため新しい商品と取り替えてもらいたいと思っています 商品と一緒に届いた紙にトラブルがあった場合の対処法が書いてあるのですが 全文英語で翻訳サイトを使ってみたのですが理解できませんでした なのでその文章の翻訳と自分はどういった対処をすればいいか教えてくださいお願いします 以下がその文章です長文なのですがよろしくお願いします can i return an item? you may return any item within 14days in its original condition for a full refund of the price you paid for the item. once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. the same applies if a player levels the club or changes his squad number during his time at the club. how do i return or exchange an item? 1.wrap the item securely in suitable envelop or packet 2.complete and enclose the returns slip at the bottom of this page 3.return your item using one of the methods blow. A.return items at your local collect store the new convenient way to send or pick up parcels at your local store. you can drop off your return items at any of the local stores offering the collect + service,typically open early to late,seven days a week. you will receive proof of postage,insurance and an online tracking code,so that you can follow your parcel`s progress back to us. 1.go to www.collectplus.co.uk/AstonVilla and enter your postcode to find your local store 2.follow the instructions to print off a returns label 3.securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging 4.drop off your receipt to track your parcet at any local store offering the collect + servies 5.keep your receipt to track your parcel at www.collectplus.co.uk/track B.return your items by post you can post the items by recorded delivery* to the address below *for your protection recorded delivery is recommended as we cannot be held responsible for goods that are not received Aston Villa Direct Returns PO Box 210 Manchester M24 IYN waht should i do if receive the wrong item? in the unlikely event we send you the wrong product,we will refund the cost of return postage back to the card witch was used to purchase the item. please send the product back to the address above by recorded delivery and enclose a compleated returns slip that can be found on the bottom of this page and proof of postage. as soon as we receive the returned item we will if the item you require is unavaliable we will issue you a refund for that item and you will be informed by email. what should i do if an item is broken or faulty? if an item faulty,please contact our customer services team before you send back the item on:+44(0) 844 902 1111(if you are outside UK.) we will refund shipping costs if there is a fault with the product.howevet,we cannot accept responsibility for return or re-shiping cost incurred when returing non-faulty items. Gift wrapped-faulty items-damaged items-order errors in te event your product is faulty,damaged or is not the item you have ordered,we will offer to refund or exchange the item. if this has happened please accept our sincere apologises. please return your products with all tags and packaging and state your preference for a refund or an exchange on the returns slip. in the event we are unable to exchange your item,due toa stock issue,a refund will be given. the refund will include any delivery changes and gift wrap cost.if you require an exchange**,the exchanged item will be gift wrapped as per the original order and sent back out to you **if you require an exchange on a gift wrapped item that is not faulty,damaged or was the correct item, but the wrong size,the exchanged item will be dispatched without gift wrap. とても長くて申し訳ないのですがよろしくお願いします

  • 英文翻訳お願いします。

    海外のネットショップで買い物をしたのですが、商品が間違って届き、返品する事になりました。メールの意味はだいたい分かったのですが、返品する方法について詳細がよくわかりません。これは着払いで送って良いのでしょうか?以下が送られてきた文面になります。よろしくお願いします。 Dear Juicy Customer, Thank you for contacting JuicyCouture.com. We gladly accept online returns and exchanges within 45 days of purchase for a full refund to the original form of payment. For your convenience, you can mail it to us at the address below or return your purchase to a Juicy Couture retail specialty store. Please be sure to have your original packing slip showing the amount you paid unless you choose to be credited for the current selling price of the returned item(s). We are only able to process returns and exchanges for items purchased on JuicyCouture.com. To simplify your return shipping, we have included a UPS return label was included in your original order. You can use this to ship your items back to us and we will simply deduct $7.95 from your refund. You may also choose not to use our return label and submit your return via a prepaid, insured carrier of your choice to the address below.

  • 英文の翻訳をお願いしたいです。

    海外のネットショップで買い物をしたのですが、目的の商品と違う商品が送られてきた旨をカスタマーサービスに伝えた所、以下の返信がありましたが自動翻訳では意味の要約ができず困っています。要するにどうしたらよいのでようか?簡単にまとめてもらえると助かります。 ーーーーーーーーーーーーーーーーーーーーー Dear Juicy Customer, Thank you for contacting JuicyCouture.com. We gladly accept online returns and exchanges within 45 days of purchase for a full refund to the original form of payment. For your convenience, you can mail it to us at the address below or return your purchase to a Juicy Couture retail specialty store. Please be sure to have your original packing slip showing the amount you paid unless you choose to be credited for the current selling price of the returned item(s). We are only able to process returns and exchanges for items purchased on JuicyCouture.com. To simplify your return shipping, we have included a UPS return label was included in your original order. You can use this to ship your items back to us and we will simply deduct $7.95 from your refund. You may also choose not to use our return label and submit your return via a prepaid, insured carrier of your choice to the address below. Please also include your packing slip or order # and send via traceable mail to: ここが住所なので伏せておきます。 **Please note that items on clearance, final sale items and monogrammed items cannot be returned or exchanged. All returned merchandise must be unworn with the original tags attached. Fragrance and cosmetics must be unopened in original packaging. ーーーーーーーーーーーーーーーーーーーーーーー 私としては返金してもらいたいのが希望です。 よろしくお願いします。

  • DealExtremeの英文メールの翻訳をお願いします

    DealExtremeでLEDモジュールを5個買ったところ 1個だけ違うものがはいっていたので返品を要求しました 英語のやりとりは翻訳でなんとかなりましたが 重要な部分っぽいところにきたので間違いがあったら いけないと重い翻訳をおねがいします Dear Masashi, Apologize for the wrong item sent to you. The packer must have put a wrong item in your package. Would you please return the item(s) by cheapest way (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided). After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed. Once you send the item back to us, it is important that you show us the tracking number and shipment receipt through photos. PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements VERY important: please remember to include a note in your package indicating the following items: 1. Your order number, 2. sku numbers returned and quantity, and 3. a short description of the problem. This note will help expediting the processing time for you. Thank you. Hong Kong Wrong Products Drop Off Box Address: TO: DealExtreme RE: ORDER # ______ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon HONG KONG If you have any questions on the return, please feel free to contact us again at anytime. Thank you for all your assistance. Have a nice day! Best regards, Janmee PS. For the wrong one, it seems to be not worthing to return due to the higher postage fee. And I think it will trouble you to go to post office and return the item. And I want to know if it could be used by you? Something like use it or send it to your friends? If so I suggest that would you please keep it and we will charge $50 with you? Once you pay for the wrong item we will send the right one to you. If this is okay, then I will create the payment link for you and once you pay it we can arrange your replacement. Please advise so that we could help you with our best.

  • 翻訳をお願い致します。

    翻訳ソフトを使用せずに翻訳をお願い致します。 We did receive item ***** and have refunded you for the item and original shipping. As in previous correspondence on this item we will not be refunding for the shipping cost coming back to ******** as the item was the correct item shipped. The item was returned to us in worn and missing button condition unable to put back into inventory. We apologize that the item was not to your liking. If you have any questions, please do not hesitate to contact us. We value your experience and strive to provide the best customer service. As always, we will do whatever we can to live up to our promise of 100% satisfaction guaranteed.

  • 日本語への翻訳をお願いします。

    Dear Customer, Thank you for ordering from Echo Commerce, LLC Unfortunately, the item(s) listed below have sold out and are out of stock. We apologize for the inconvenience. We estimate these items will be available by the date listed next to the item below. Please let us know if you would like to wait, switch to a different item, or remove the item from your order. If you would like some recommendations, feel free to respond to this email and we will be happy to assist you. Your order will ship when all items are available unless we hear otherwise. Thank you for your patience. BACKORDER DETAILS: ================================================================== SCP-RD40RGW Qty:(1)Leapers Golden Image 30mm Red Dot with Integral Weaver Rail @ $34.99 Expected Ship Date: No ETA

  • 翻訳お願いします、サイトで翻訳してみたのですが、いまいちわかりませんで

    翻訳お願いします、サイトで翻訳してみたのですが、いまいちわかりませんでした よろしくお願いします。 This wheel is available now. The total you are looking for is $1460.00 ( 4 wheels & shipping ) 195 per rim *4=$780.00 shipping by ocean fright $680 For the import tax duty ,we are not able to get the amount for you,when the package arrive to Japan then your country custom house should contact to you for the tax payment,or you may ask for broker to help you on this. for the payment we will request money wire,please feel free contact to me if you are ready to place this order.

  • 翻訳お願いします。

    We offer 1 mouth warranty for all our products, but you have to ship them back first. then we will exchange new items and ship to you. In this case buyer pay for the shipping sending back and we pay for the shipping resending.

  • 翻訳お願いします。

    海外のサイトで商品を購入したのですが、返金されてきました。内容が良く理解できません(>_<) 翻訳お願いします。 Thank you for shopping with International Checkout! We have an update regarding your beddingstyle order 2861556. The new status is : Order Canceled - Your PayPal payment has been refunded. Comments:- 7. November 2014 Unfortunately, without the confirmation we requested, we are unable to complete your order at this time. Your PayPal payment has been fully refunded. We apologize for the inconvenience and thank you for your understanding in this matter. Please contact us if you would like to reinstate your order. You can also find this item at another store and/or re-place your order at the site. Please let us know if there is anything else we can assist you with. - John B You will receive additional updates regarding your order 's progress as they become available. Your Account Please visit the <https://www.internationalcheckout.com/login.php>My Account page to access your current order status, view tracking details, or to request a return or exchange after you have received your items. Contact Us Our customer service team is always happy to hear from you. Please <https://www.internationalcheckout.com/contact.php>Contact Us for assistance. Please reference your order number so we may better serve you.