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国際通販で届いた商品が違う場合の対処方法とは?
- 海外通販で違う商品が届いた場合、どのように対処すれば良いのでしょうか?商品を返品する際の送料や手続きなど、国際通販でのトラブル解決方法を解説します。
- 国際通販で間違った商品が届いたとき、正しい商品を受け取るためにはどのような手続きが必要なのでしょうか?返品の送料や返品先の住所、手続き方法など、正しい商品を受け取るためのポイントをご紹介します。
- 国際通販で商品が間違って届いた場合、返品するための手続きや送料について知りたいですか?国際通販での商品交換や返品に関する情報を詳しくご説明します。
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- shincha119
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- shincha119
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- shincha119
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関連するQ&A
- 英語の翻訳お願いします。
輸入ブルーレイを海外から購入したところ、違う商品が送られてきちゃいました。 ネットで例文を引用してなんとか【間違ったの送り返すから正しいの送って下さい】 というのを、海外の取引先にメールしたところ、以下の長文が送られてきて無料の翻訳を使ってみたのですが、ちんぷんかんぷんで。。。 長文ですが、どうか宜しくお願いします。 body We are happy to reimburse for return shipping up to $10.00 for international orders when the return is due to our error. For a return on box sets or where the return shipping is more than $6.00 due to item size or weight, please contact us for preauthorization and a receipt for the shipping will need to be emailed or faxed to us. Delivery confirmation, insurance, mailers and expedited shipping costs are not included as reimbursable items. Another option we offer are partial refunds in lieu of returning items that have minor case damage or scratches or we can send you a replacement case for single disc CD's or DVD. Please ask your customer service representative for this option if you are interested. **To expedite the return process, please cut your shipping label from the mailer your order arrived in and include it with the return form found at the link below. This will have much of the information we need to identify your order. Please be as detailed as possible below so we can ensure proper handling of your return. For defective or damaged items, we will ship you another brand new, item once we receive the defective/damaged one back at the warehouse (with RAF completed). Please note: Region errors are not considered defective. For incorrect items received due to packing or listing errors, we will ship you the correct item as soon as the incorrect item is received into our warehouse (with RAF completed) or completely refund your order if it is determined we are unable to obtain the correct item due to a listing or UPC error. For all other returns (dont want, region error, duplication) a refund minus S&H will be processed after we receive the item back in our warehouse (with RAF completed). Please explain the reason for the return. Return shipping will not be reimbursed. 以上です。 よろしくお願いします。。。
- 締切済み
- 英語
- DealExtremeの英文メールの翻訳をお願いします
DealExtremeでLEDモジュールを5個買ったところ 1個だけ違うものがはいっていたので返品を要求しました 英語のやりとりは翻訳でなんとかなりましたが 重要な部分っぽいところにきたので間違いがあったら いけないと重い翻訳をおねがいします Dear Masashi, Apologize for the wrong item sent to you. The packer must have put a wrong item in your package. Would you please return the item(s) by cheapest way (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided). After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed. Once you send the item back to us, it is important that you show us the tracking number and shipment receipt through photos. PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements VERY important: please remember to include a note in your package indicating the following items: 1. Your order number, 2. sku numbers returned and quantity, and 3. a short description of the problem. This note will help expediting the processing time for you. Thank you. Hong Kong Wrong Products Drop Off Box Address: TO: DealExtreme RE: ORDER # ______ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon HONG KONG If you have any questions on the return, please feel free to contact us again at anytime. Thank you for all your assistance. Have a nice day! Best regards, Janmee PS. For the wrong one, it seems to be not worthing to return due to the higher postage fee. And I think it will trouble you to go to post office and return the item. And I want to know if it could be used by you? Something like use it or send it to your friends? If so I suggest that would you please keep it and we will charge $50 with you? Once you pay for the wrong item we will send the right one to you. If this is okay, then I will create the payment link for you and once you pay it we can arrange your replacement. Please advise so that we could help you with our best.
- 締切済み
- 英語
- 誰か翻訳お願いします(>_<) こちらの英語を翻訳してもらえませんか?
誰か翻訳お願いします(>_<) こちらの英語を翻訳してもらえませんか?? Dear Takahiro, Apologies for the item being defective. If your products get damaged within 50 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 40% (for countries in South America or Europe) or 30% (for all other countries) of the defective item(s) value, and also less than $40 (USD), please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided). After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed. TO: DealExtreme RE: ORDER # ______ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon HONG KONG PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements But if the product turns out to be defective after 50 days from shipments, please notice that the return shipping costs (both ways) will be the sole responsibility of you. We will still try to exchange your defective products for a brand new one where possible. VERY Important: please remember to include a note in your package indicating the following items: 1. Your order number, 2. sku numbers returned and quantity, and 3. a short description of the problem(s) of the defective unit. This note will help expediting the processing time for you. Thank you. If you have any questions on the return, please feel free to contact us again at anytime. Thank you for your patience and understanding. 回答お願いします(>_<)
- ベストアンサー
- 英語
- 英文の意味を教えて下さい。
アメリカのネットショップで小物を購入しました。相手からメールが来たのですがすみませんが意味を教えて下さい。お願い致します。 We are waiting on your response for what shipment you would like us to send your package with. Again these are your shipping prices. Please let us know what option you will like us to ship and we will ship asap.
- ベストアンサー
- 英語
- 個人輸入で解らない事があります。
海外サイトで一週間前に買い物をしました。まだ商品は届いていません。Would you please e-mail HTFB your full Billing and Shipping address. At this time we will start to calculate the shipping cost for your order. というメールが来ました。HTFBとはなんですか?と返信をしたらHTFB means hardtofindbrands.と来ました。 どういう事かわかりますか?
- ベストアンサー
- 英語
- 英文メール教えてください(海外通販)
頑張ってはみてるんですが、自分が訳したものが合ってるか 疑問に思っているので教えてください。 カナダからスポーツ用品を購入し、クレジットカードで支払いしましたが ここは送料の同意がないとクレジットカードに請求が行きません。 その送料の見積もりがきました。 ---------------- Thank you for your order of: ***商品名*** Canada Post has quoted us the shipping costs to Japan, and those costs will be $76.72 CAD (this is Canada Post's actual cost). If you could please contact me via e-mail to let me know: (1) if you would like to proceed with the order; (YES OR NO is fine) (2) if you agree to the shipping cost, please respond to this e-mail in the affirmative so we know we have your permission. PLEASE DO NOT EMAIL ANY CREDIT CARD INFORMATION AS WE DO NOT NEED IT. If we do not hear back from you within 48 hours of this e-mail, we will cancel your order and allow your preauthorization to expire. ----------- 「送料は$76.72 CAD 、メールで注文を続けるか連絡ください。 オーダーを続けるかどうか、この送料で同意しますか? 48時間以内に連絡ください。 クレジットカードの事はメールしないでください。」 大体は上記の内容で合ってますか?このメールに対して Thank you for your email. I'm interested in buying this product and agree to the $76.72 shipping charge. Please send this order. という内容のメールを送りましたが大丈夫でしょうか? よろしくお願いいたします。
- ベストアンサー
- 英語
- 英語ができるから、訳してください><
先日、ビクトリアシークレット公式より、水着を注文したのですが、 私が必要とする日程に間に合わず、注文をキャンセルしたくて、カスタマーサポートに、私の拙い英文でキャンセルを依頼したのですが、よくわかりません! 「カスタマーサポートから最初の返信(1)」 Thank you for your e-mail regarding the change you would like to make to your order. We apologize if this causes any disappointment. We regret that the fastest delivery option for our overseas Customers is the express of 3 to 10 business days. According to our records, this is the ship type you selected. There is a chance that you will receive the package before March 6, 2009. (たぶん、もっと早く配送可能だといってるのでは?でも追加料金が、バカ高くて、キャンセルを希望したいとこの後メールしました) 「カスタマーサポートの返信(2)」 Unfortunately, we're unable to honor your request to cancel this order. Your package has already been processed and you should receive it on or before March 6, 2009. When requesting a modification to your order, we recommend calling us immediately at 1-800-475-1935 and speaking directly with a Customer Service representative. This will allow us a greater chance of making changes before your order is processed. We invite you to return the unwanted merchandise via mail. Complete return and exchange instructions and a printable return form are available within the Customer Service section on our site. To view this information click on the link below or 'copy and paste' the URL into the address line of your browser: (よくわかりません;;) 「カスタマーサポート返信(3)」 Thank you for your email regarding cancelling your order. We apologize for any inconvenience this may have caused you. Unfortunately, we are unable to cancel your order due to your order already being shipped. Your order was shipped via UPS. The tracking number for this order is # 1********7. You may track your package at www.ups.com. You may click on the link below to view the details of your recent order and order history on our web site. (UPSで追跡しろとおっしゃってるのかしら?) 「カスタマーサポート返信(4)」 Thank you for your email regarding your order. We are more than happy to assist you. If you would like to return your merchandise for credit, we will be more than happy to refund the credit card originally used for the purchase. Once you have sent your return merchandise, please be aware that the total time for a return may take up to 30 days to processed back to your account. If you would like more information concerning returns, please click on the link below or 'copy and paste' the URL into your browser: http://www2.victoriassecret.com/html/custsrvc/shipping/#policy (↑のURLの規約の内容もよくわかりません) 要するに、どうやって私は返品&返金すればよいのでしょうか? かなりお金はかかるのでしょうか? どなたかヴィクトリアシークレットで返品なさった方や、英語がわかるかた教えてください;;
- ベストアンサー
- 英語
- 英語のメール添削をお願いします。
はじめまして。 本日、イギリスのネットショップを利用したのですが、支払った後、このようなメールが届きました。 「Hi, thank you for your purchase. However, due to the high number of orders which go missing in your country we would have to ask that you upgrade your shipping option to include tracking with insurance @ £4.95 Please visit our orders page for a currency converter, pricing and offers at: http://www(サイトのページ) upgraded shipping option, this will be associated to your original order. I hope this helps. Kind Regards,」 追跡サービスは付けようか迷って、結局、ペイパルが保障してくれるかなと思ってつけませんでした。 ショップ側がそうおっしゃるのであれば、それは構わないのですが、 返信する英語のメールに不安があるので、ご助言いただけると幸いです。 (こんにちは。ご連絡有難うございます。注文いたしましたので、よろしくお願いいたします。) といったメールを送りたいと思っています。 「Hello. It was good to hear from you. We intend to buy Upgrade to Tracked Shipping from you. Thank you. 」 おかしな所があれば教えてください。全部ダメだったらすみません。 やっぱり注文だけするより、メールは返信した方がいいですよね? どなたか英語の詳しい方、どうぞよろしく願いいたします。
- ベストアンサー
- 英語
- これを英語で訳してください
After completing this form, please enclose it in an envelope, seal it, and sign your name across the seal. Then return it directly to the applicant, who will send it to Sophia along with all his/her other application documents. 推薦状の一番下のほうにこう書いてあったんですがこのsign your name across the sealってどういう意味ですか?どういう感じになるんですか?シールの上にサインするってシールの上じゃサインできませんよね?
- 締切済み
- 英語
- アメリカのネットショッピングの送料について。
無謀だとは思いますが、格安なので下記ショップで購入を考えています。 ただ、free shipping around the world とうたっており、 日本届けで商品価格に送料が付加されるのか、英語なのでわかりません。 送料以外に費用はかかるのでしょうか? それとも、日本からの購入は不可でしょうか? ショップ→ http://www.canadagoose6.com/shippinginfo.html 翻訳お願いします。 ↓ Shipping & Returns When your order is dispatched, our Customer Service will email you the tracking number, and you can track your order by EMS or DHL website. If you want to wholesale, please contact our customer service team, they will meet your need. Please make sure you are at home when a parcel reaches your home. Or your order will send back to your local post office, then please feel free to contact your local post office to get the parcel. Return Policy At our shop, your complete satisfaction is our top priority, we offer the return and exchange instruction. Before you wish to return goods, please contact us via email to discuss the problem you are having first. Below are the details of return policy of our online store. If for any reason you were not satisfied with an item, you can return it and claim for a refund. Please return to us within 7 days (from the date of receipt). Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. All returned items are subject to a 35% cancellation fee (the shipping fee and bank commission). We are not responsible for the return shipping fee. Hope you can understand. Exchange Policy If the products you get do not fit you perfectly, or you do not like the style after you get it, and ask for exchange, please make sure all return items that must maintain its original state don't wear, adaptation or wash, and all tags attached. And you should pay for the returning shipping fee. After we get the parcel, we will prepare for the delivery and re-send new products in 24-48 hours. Then we will email the tracking numbers for you to check after we re-send it. Order Cancellation If you want to cancel order, please inform us through e-mail immediately, but according to our policies you have to pay 5% cancellation fee for bank refunding handing fee. However, if the order is shipped, we cannot cancel the order for you. Hope your understand. If we have sent the order, we can not accept cancellation. And you still want to cancel, you need to pay our lose. So please do not hesitate to contact our customer service if you have any idea about the order, they will deal with your questions patiently, and do their best to satisfy your demand. Thanks!
- 締切済み
- ネット通販
お礼
何度もありがとうございました。 残念ですが、こちらの負担で返送します。 本島に助かりました。