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翻訳と対処法を教えて下さい お願いします

海外のサッカーチームのオンラインショップでサッカーのユニフォームを買ったのですが 届いた商品が汚れていたため新しい商品と取り替えてもらいたいと思っています 商品と一緒に届いた紙にトラブルがあった場合の対処法が書いてあるのですが 全文英語で翻訳サイトを使ってみたのですが理解できませんでした なのでその文章の翻訳と自分はどういった対処をすればいいか教えてくださいお願いします 以下がその文章です長文なのですがよろしくお願いします can i return an item? you may return any item within 14days in its original condition for a full refund of the price you paid for the item. once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. the same applies if a player levels the club or changes his squad number during his time at the club. how do i return or exchange an item? 1.wrap the item securely in suitable envelop or packet 2.complete and enclose the returns slip at the bottom of this page 3.return your item using one of the methods blow. A.return items at your local collect store the new convenient way to send or pick up parcels at your local store. you can drop off your return items at any of the local stores offering the collect + service,typically open early to late,seven days a week. you will receive proof of postage,insurance and an online tracking code,so that you can follow your parcel`s progress back to us. 1.go to www.collectplus.co.uk/AstonVilla and enter your postcode to find your local store 2.follow the instructions to print off a returns label 3.securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging 4.drop off your receipt to track your parcet at any local store offering the collect + servies 5.keep your receipt to track your parcel at www.collectplus.co.uk/track B.return your items by post you can post the items by recorded delivery* to the address below *for your protection recorded delivery is recommended as we cannot be held responsible for goods that are not received Aston Villa Direct Returns PO Box 210 Manchester M24 IYN waht should i do if receive the wrong item? in the unlikely event we send you the wrong product,we will refund the cost of return postage back to the card witch was used to purchase the item. please send the product back to the address above by recorded delivery and enclose a compleated returns slip that can be found on the bottom of this page and proof of postage. as soon as we receive the returned item we will if the item you require is unavaliable we will issue you a refund for that item and you will be informed by email. what should i do if an item is broken or faulty? if an item faulty,please contact our customer services team before you send back the item on:+44(0) 844 902 1111(if you are outside UK.) we will refund shipping costs if there is a fault with the product.howevet,we cannot accept responsibility for return or re-shiping cost incurred when returing non-faulty items. Gift wrapped-faulty items-damaged items-order errors in te event your product is faulty,damaged or is not the item you have ordered,we will offer to refund or exchange the item. if this has happened please accept our sincere apologises. please return your products with all tags and packaging and state your preference for a refund or an exchange on the returns slip. in the event we are unable to exchange your item,due toa stock issue,a refund will be given. the refund will include any delivery changes and gift wrap cost.if you require an exchange**,the exchanged item will be gift wrapped as per the original order and sent back out to you **if you require an exchange on a gift wrapped item that is not faulty,damaged or was the correct item, but the wrong size,the exchanged item will be dispatched without gift wrap. とても長くて申し訳ないのですがよろしくお願いします

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返品できるのは、受け取ってから2週間以内ですから、急いで行動してください。 http://www.astonvilladirect.com/stores/astonvilla/help/help.aspx?hpg=returning 不良品だった場合は、返品する前にカスタマーサービスチームに電話(+44 844 902 1111)してくれと書いてあります。英語で電話で状況を説明するのは、あなたにとって不可能なことだと思います。 営業時間は決まっていて、時差の問題もあるので、私だって避けたいです。 代替手段として、このショップのサイトの連絡方法の欄に、メールアドレスがありました。 http://www.astonvilladirect.com/stores/astonvilla/help/help.aspx?hpg=contactus メールアドレス customer.services@astonvilladirect.com 「注文した品物(注文番号=xxx)が届いたが、添付写真のように汚れていたので交換してほしい」と英語で書いて、証拠の写真を添付して上記アドレスあてに送信しましょう。 48営業時間以内に返事をするとサイトには書いてあります。 交換に応じてくれるという返事があったら、会社指定の様式の返送票に記入し、品物と一緒に、記録が残る郵便小包で返送します。 

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質問者からのお礼

回答ありがとうございました さっそくそのように書いて画像を載せて送りたいと思います ベストアンサーをつけたいのですがつけてしまうと質問が終わってしまうので 申し訳ないのですがもうひとつお聞きしたいのですが イギリスに向けて荷物を送りたいのですが記録が残る郵便小包でおすすめの会社はありますでしょうか

質問者からの補足

すいません何度も質問してしまい図々しくて申し訳ないのですが 郵便局の小型包装物に書留をつければあなた様に教えていただいた 記録が残る郵便小包ということになるのでしょうか? 小型包装物http://www.post.japanpost.jp/int/service/small_packing.html 書留   http://www.post.japanpost.jp/int/service/option/registered.html

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