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英文の意味を教えて下さい。

アメリカのネットショップで小物をたくさん買いました。すごく安い小物なのでたくさん買ったのですが、買ってない物が入っていたり、買ったはずの物が入っていたなっかりとトラブルになっています。その事を相手に伝えて謝罪のメールが来ましたがちょっと意味がわかりません。詳しい方教えてくれませんか?お願いします。 I am extremely sorry about all this inconvenience, and I apologise for my ever late reply as I have to wait for InXpres as well. I am communicating with them but they do not seem to be of any help at all. I checked your packing list and all the stock you say you are missing has been packed. As for the bags you had not ordered, I will look into that again as this is very strange to me. All boxes contained your name on them. Would you be able to tell me if this carton had AAA name on it as well as the other boxes please?

noname#223241
noname#223241

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  • 英語
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  • cbm51901
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ご迷惑をおかけして大変申し訳ありません。また、InExpress からの回答を待っていたため、私の返答が遅れたことに関しましても深くお詫び申し上げます。私は彼らと連絡を取り合っておりますが、現状、彼らによる協力は全く役に立っておりません。私はお客様のパッキング・リストをチェックしましたが、お客様の方に届かなかった品物は(少なくともパッキング・リスト上は)、梱包されたことになっています。 お客様が発注されなかったバッグについてですが、これも非常におかしな現象ですので、私自ら調査致します。全ての箱にはお客様の名前が記載されていたと思います。問題のカートンにも、他の箱と同様、AAA様の氏名が記載されていましたでしょうか?教えて頂けると幸いです。

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