アメリカのネットショップで小物をたくさん買いました。すごく安い小物なのでたくさん買ったのですが、買ってない物が入っていたり、買ったはずの物が入っていたなっかりとトラブルになっています。その事を相手に伝えて謝罪のメールが来ましたがちょっと意味がわかりません。詳しい方教えてくれませんか?お願いします。
I am extremely sorry about all this inconvenience, and I apologise for my ever late reply as I have to wait for InXpres as well. I am communicating with them but they do not seem to be of any help at all. I checked your packing list and all the stock you say you are missing has been packed.
As for the bags you had not ordered, I will look into that again as this is very strange to me. All boxes contained your name on them. Would you be able to tell me if this carton had AAA name on it as well as the other boxes please?