Photoshop Touch for phoneの購入時の不具合に関する問い合わせについて
- Photoshop Touch for phoneの購入時に発生した不具合に関する問い合わせを行ったところ、自動返信メールが届いた。
- 問い合わせ先はAdobeのオンラインフォーラムであり、Adobe IDでログインする必要がある。
- Photoshop Touch for phoneについては製品ページで詳細を確認することができる。
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英語文章の和訳をお願いいたします。
有料のアプリ「Photoshop Touch for phone」を購入したのですが、ボタンやメッセージ他文字類が一切出ない、画像データの保存が出来ないなどの不良箇所があり、記載の問い合わせ先に連絡したところ、下記のメールがすぐに返ってきました。が、英語がほぼ分からず、翻訳サイトでも解決出来ないものでしたので、こちらに質問させていただきました。大変申し訳ありませんがどなたか英語に詳しい方がいらっしゃいましたら、教えていただけましたら幸いです。 Your email to <pstouchphone-support> listrply@adobe.com For support issues and questions related to Photoshop Touch for phone, please go to the forum on http://www.adobe.com/go/learn_support_pstouch_for_phone. Our forums work with your Adobe ID, click the Sign In link in the top right-hand corner of the forum page to sign-in to get started, or to create a new Adobe ID if needed. Note: This email is an auto-reply message, Adobe does not provide support through this email address but rather through our online forums. Our forums include links to documents and video for learning how to use Photoshop Touch for phone, post your ideas for future product updates and changes, and our staff can assist you with technical issues if needed. Please visit our online forum at: http://www.adobe.com/go/learn_support_pstouch_for_phone You can learn more about Photoshop Touch for phone from the product page here: http://www.adobe.com/products/photoshop-touch.html よろしくお願いいたします。
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変な日本語になりますが、いずれの翻訳サイトでも十分に趣旨が伝わっていると思いますよ。。。。。 当該adobeのアドレスにメールでこれ以上問い合わせても問題解決にはならないと思いますのでフォーラム利用登録されるのがよいかと思います。 ＜一応趣旨訳です＞ Photoshop Touchに関するお問い合わせ、サポートについては http://www.adobe.com/go/learn_support_pstouch_for_phone にあるフォーラムご覧ください。画面右上隅のリンクからAdobe IDでサインインしてご利用頂くか、新規登録してご利用ください。 ご注意：これは自動返信メールです。メールで返信いただきましても本メールアドレス上ではAdobeではサポートいたしかねます。オンラインフォーラムをご利用ください。フォーラム上ではPhotoshop Touchの使い方に関したドキュメントやビデオ等へのリンクの他、今後のアップデートのためにお客様より直接改善ご要望点等を投稿していだける様にしております。弊社技術スタッフがテクニカルなお問い合わせに対応させていただきます。（以下省略）
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お礼
ありがとうございます。 頂いた訳でようやく理解できました。私におそらく日本語の理解力がなかったせいで >いずれの翻訳サイトでも十分に趣旨が伝わっていると思いますよ。。。。。 と、おそらくご回答者様には大変不快な思いをさせてしまったのでしょうね。本当に申し訳ございませんでした。またそんな状況にも関わらずご回答及び和訳を頂きましてありがとうございました。 >当該adobeのアドレスにメールでこれ以上問い合わせても問題解決にはならないと思いますのでフォーラム利用登録されるのがよいかと思います。 ということでしたが、和訳にありました >ご注意：これは自動返信メールです。メールで返信いただきましても本メールアドレス上ではAdobeではサポートいたしかねます。 の通りというか、初回に送ったメールで既に和訳で理解した限りでは、最初から問い合わせを受け付けないメールアドレスを問い合わせ先として記載されていて、メールが来たらフォーラム？への誘導を則す内容を自動で返信している、という事だったようですね。英語や、冒頭の通り、翻訳サイトでの翻訳結果の日本語すら私には理解する能力が無かったようでしたので、とても混乱やら焦ったりやら、また何かウィルス感染などおかしな事になってしまったのかと焦ってしまいました。実際に、最初にこちらへ質問を投稿した時も、初めてでしたが、赤字で、OK Waveさんのスタッフだったかサポートセンターだったかで投稿内容に問題があるかないか確認しています、と数日間ロックされてしまっていたので、パッと見は私以外でもスパムや迷惑メールのよう思えてしまう内容だったのでしょうか。まあ、そもそもが私にせめて自動翻訳の日本語だけでも理解できる能力があれば良かったし、それ以前にそんな人間がこんな高度なアプリやサービスを使おうとしたのが恐らく間違いだったのでしょうね。結果、ご回答者様にはお手間や不快なおもいをさせすみませんでした。 ご回答ありがとうございました。なんとかやれることはアドバイス通りやってみます。