海外のサッカーチームのオンラインショップでサッカーのユニフォームを買ったのですが
届いた商品が汚れていたため新しい商品と取り替えてもらいたいと思っています
商品と一緒に届いた紙にトラブルがあった場合の対処法が書いてあるのですが
全文英語で翻訳サイトを使ってみたのですが理解できませんでした
なのでその文章の翻訳と自分はどういった対処をすればいいか教えてくださいお願いします
以下がその文章です長文なのですがよろしくお願いします
can i return an item?
you may return any item within 14days in its original condition for a full refund of the price you paid for the item.
once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty.
the same applies if a player levels the club or changes his squad number during his time at the club.
how do i return or exchange an item?
1.wrap the item securely in suitable envelop or packet
2.complete and enclose the returns slip at the bottom of this page
3.return your item using one of the methods blow.
A.return items at your local collect store
the new convenient way to send or pick up parcels at your local store.
you can drop off your return items at any of the local stores offering the collect ＋ service,typically open early to late,seven days a week.
you will receive proof of postage,insurance and an online tracking code,so that you can follow your parcel`s progress back to us.
1.go to www.collectplus.co.uk/AstonVilla and enter your postcode to find your local store
2.follow the instructions to print off a returns label
3.securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging
4.drop off your receipt to track your parcet at any local store offering the collect ＋ servies
5.keep your receipt to track your parcel at www.collectplus.co.uk/track
B.return your items by post
you can post the items by recorded delivery* to the address below *for your protection recorded delivery is recommended as we cannot be held responsible for goods that are not received
Aston Villa Direct Returns
PO Box 210
Manchester
M24 IYN
waht should i do if receive the wrong item?
in the unlikely event we send you the wrong product,we will refund the cost of return postage back to the card witch was used to purchase the item.
please send the product back to the address above by recorded delivery and enclose a compleated returns slip that can be found on the bottom of this page and proof of postage.
as soon as we receive the returned item we will if the item you require is unavaliable we will issue you a refund for that item and you will be informed by email.
what should i do if an item is broken or faulty?
if an item faulty,please contact our customer services team before you send back the item on:＋44(0) 844 902 1111(if you are outside UK.)
we will refund shipping costs if there is a fault with the product.howevet,we cannot accept responsibility for return or re-shiping cost incurred when returing non-faulty items.
Gift wrapped-faulty items-damaged items-order errors
in te event your product is faulty,damaged or is not the item you have ordered,we will offer to refund or exchange the item.
if this has happened please accept our sincere apologises.
please return your products with all tags and packaging and state your preference for a refund or an exchange on the returns slip.
in the event we are unable to exchange your item,due toa stock issue,a refund will be given.
the refund will include any delivery changes and gift wrap cost.if you require an exchange**,the exchanged item will be gift wrapped as per the original order and sent back out to you
**if you require an exchange on a gift wrapped item that is not faulty,damaged or was the correct item, but the wrong size,the exchanged item will be dispatched without gift wrap.
とても長くて申し訳ないのですがよろしくお願いします
