According to the Guide Book, the customers have to pick up their tickets at the ticket office by 18:00 p.m. on the day before they watch the play; however, We cannot get to the ticket office within the opening hour as they will arrive in ***(都市の名前。ウィーンでしょうか？） late at night on ****（日にち）.
Is it possible for you to send the tickets to Japan or our Hotel in advance? If possible, how much does it cost? Please kindly advise if there is the other way to get them.
Thank you for your kind attention. We are looking forward to your reply.