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※ ChatGPTを利用し、要約された質問です(原文:英文の和訳をお願いします。)

The Best Way to Understand Customers: Sitting Down with Them

このQ&Aのポイント
  • The most successful retailer in the world is a small company in Ireland that has 60% of the sandwich market.
  • The boss of this company spends two days each week serving customers in one of his stores and knows what they pay for.
  • Understanding customers by talking to them directly is more important than any other management tool.

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  • ベストアンサー
  • sayshe
  • ベストアンサー率77% (4555/5904)
回答No.1

ちなみに、(顧客があなたの商品を買う理由を)発見する最もよい方法は、顧客に尋ねることです、アンケートによるのではなく、やはり、彼らといっしょに座って、(その理由を)発見することなのです。 私が知っている世界で最も成功した小売業者は、大きい小売チェーンの1つではありません。 それは、スロベニアと同じほどの大きさの小国、アイルランドのある業者です。この特定の会社は、英国に隣接していて、とても強力なスーパーマーケットを持ち、それらの全てが、また、アイルランドにあります;しかし、この小さな会社は、サンドイッチ市場の恐らく60%を押さえています。 彼らは、何をするのでしょうか? さて、答えは、社長が、彼の店の一つで週のうち二日過ごして顧客にサービスするのです、精肉売り場からレジ、そして、商品を袋に入れて、買い物客に渡す店員の仕事をしているのです。だから、彼は、顧客が何に対してお金を払うのかについてわかっています。 これがすべてあなたにはとても単純に聞こえるかもしれないと言わせてください。 しかし、そうではありません。 それは、他のどの管理ツールよりも無限に重要なのです。

purin666
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ありがとうございます!

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