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海外通販からのメールの意味教えて下さい。

海外通販からのメールの意味教えて下さい。 Thank you for responding to our email. Unfortunately you have provided us with the same name and address details as before, which your card issuer cannot verify as being the name and address of the cardholder. In order for us to process your order, please email customercare@***************.com with the cardholder�s name and registered billing address (ensuring that all details are spelt accurately). You may wish to contact your card issuer to confirm that the details they have on file for you are correct. We look forward to your reply. Best wishes, Customer Care Team

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  • 回答No.1
noname#210617
noname#210617

前にも質問されていましたね。 発注時に提示された氏名や住所の情報で、カードの所持者であることが確認できなかったので、情報の再送をお願いしたが、送ってこられた情報は前とまったく同じで、やはり確認ができない。 受注の処置ができないので、確認するのに正しい情報を送って欲しい。 カード会社に情報を確認してもらったほうが良いかもしれない。 回答お待ちしています。 ということで、クレジットカード会社のサポートに電話して、あなたのカードについての所有者情報は英語ではどのように表記すべきか、確認して回答すべきです。 登録されている情報が間違っている可能性もありますが、とにかく、その間違った情報とでも一致しないことには手続きできません。

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質問者からのお礼

先に質問したのは途中で文章が切れて記載してしまいましたので再度質問しました。 内容理解できました。 ありがとうございました。

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